Grievance Redressal

Last updated: 25 October 2026

Borrowww is a brand of Premier Penny Ventures Private Limited (CIN: U66120DL2024PTC426769). If something we did went wrong, such as advice you received, how our team communicated with you, or how your personal data was handled, this page explains how to tell us and what happens next.

Borrowww is not a bank or NBFC. Decisions on loan approval, interest rate, fees and disbursal are made by the lender, so complaints about those decisions are handled under the lender's own grievance process (see section 4).

1. How to raise a complaint

Email or call us with:

your name and the mobile number you used with Borrowww
the lender and loan type, if your complaint relates to an application
what happened, with dates and any messages or documents that help explain it

Email: support.borrowww@gmail.com
Phone: +91 9560069525 / +91 8264111345

2. Grievance Officer

If you are not satisfied with our first response, or have not heard back within the timelines below, write directly to our Grievance Officer:

Ishan Chugh, Founder and CEO
Email: support.borrowww@gmail.com
Phone: +91 9560069525

3. Response timelines

We acknowledge every complaint within 2 working days.
We send a final response within 15 days of receiving it.
If we need more time because a lender or another party is involved, we tell you why and when to expect an answer.

4. Complaints about a lender or a loan decision

For a rejected application, the interest rate offered, charges, disbursal or servicing of your loan, contact the lender's grievance redressal or nodal officer. Every bank and NBFC publishes these details on its website. We can help you find the right contact and share what we know about your application.

If the lender does not reply within 30 days, or you are not satisfied with its reply, you can file a complaint under the Reserve Bank – Integrated Ombudsman Scheme at cms.rbi.org.in.

5. Privacy and data concerns

For questions about how your personal data is used, or to ask us to correct or delete it, use the contacts above. Our Privacy Policy explains what we collect and why.

6. Office address

Premier Penny Ventures Private Limited
221, 2nd Floor, JMD Megapolis, Sector 48, Sohna Road, Gurgaon 122002, Haryana, India